Typically all of our design packages are delivered inside one week from the point you submit the post-purchase garden fact-find and send in images. In the case of the complete design we send the concept in the first week and then once we receive your feedback, we aim to get the final designs back to you in 5 working days. We'll send you the garden fact-find as soon as you've purchase one of your garden design packages. On occasions it may be slightly longer than a week to get your designs back, but we will let you know if this is going to be the case.

Your garden will be assigned to one of our expert garden designers. It will be assigned based on your preferences and tastes as we have different designers who specialise in different areas.

We create one design concept for all of our customers for them to feedback on. We then take this feedback to craft the final design covering layout and planting plant. We also provide suggestions on materials for the paving and pathways.

Yes, we have a 'Complete' Package in the pricing plans options. Our focus is making beautiful, professionally designed gardens accessible to all and we believe that aesthetically complimentary plants, planted together in the right place along with intelligent zoning of your garden will have the biggest impact on your gardens beauty and usability, without breaking the bank. Typical garden design services are charged at £100-£200 per hour and normally start at around £1000, going up as high as £5000+. We've stripped back the process to the elements that giving you 90% of the benefit for a fraction of the cost.

Our focus at Urban Plot is ensuring we keep the price as low as possible in order to make the services as accessible as possible to as many people as possible. To achieve this we have packaged our design plans so your garden designer's time is focused purely on the design. We've found so much of garden designers time is typically spent on communication, which doesn't add value to the end result. By collecting all of your needs upfront in our handy garden fact find we can ensure we keep our prices super low without compromising the end result - a beautiful customised flower border design. While you will be able to provide feedback on the designs, with one round revisions included in the price, our garden designers do not do face-to-face visits or calls with our clients.

While our service is trusted and loved by hundreds of happy customers we acknowledge it's not possible to get it right every time. We include one round of revisions with every garden design packages, so if there's something you're not happy with then please get in touch as instructed on your plans. If this doesn't rectify the issue then please contact us at hello@urbanplot.co.uk and we will do our best to resolve your query.

Yes, our garden fact find collects all of the necessary information about you and your garden before we start so we can customise your designs to you. If there's something specific you want to let us know about what you want there's a space at the end of the fact find where your can explain this in as much detail as you would like.

Our service is not a replacement for traditional garden design process it's an alternative designed to bring professional garden design to everyone at a fraction of the cost of a traditional garden designer (the average price for a traditional garden designer in the UK is £1800). The main difference between Urban Plot and a traditional garden designer is that we operate purely online capturing all of the information up front in our garden fact find. We then provide you with a design concept tailored to your answers covering your needs and wants for you then to feed back on before completing your final plans. Compare this to a traditional garden design service, where you will have face to face meetings, video calls and multiple feedback rounds. They will normally come out to your garden and measure your space - naturally you pay for all of these things). They will in many cases also project manage the garden build also for an additional fee. We don't think that in every case this is necessary and we can deliver 90% of the impact of a traditional garden design service for a fraction of the price.